Employers are often confronted with issues related to their employees in the workplace and are confused about the best approach in handling their issues. This is why company policies are created, to resolve issues as and when they occur consistently. Although it isn’t important for company policies to be all-encompassing, they can provide direction regarding what is appropriate as well as unacceptable or inappropriate behavior.
Yet most companies think of policies as an afterthought. People need to know where the leadership stands and what they believe in, and what being an employee of the company represents. It is standard practice for companies to business policies – it is crucial for their survival and growth after all. Here are 5 reasons why your company needs business policies.
1. Step by Step Policy to Perform a Certain Job
This policy lays out the required steps to perform a certain job. For example, for a sales representative who serves in a marketing company, the service should be delivered by exchanging pleasantries, giving brief intros, making eye contact with the customer, and giving them the best intros possible.
Detailing this procedure in a manual is crucial if you want to deliver great service to your clients.
2. Performance Measures
An employee’s performance should be measured by referring to company policy. For instance, the procedure for a telephone receptionist should track how often the receptionist refers back to the telephone script. For marketing personnel, the procedure should include conversion metrics such as lead conversion and traffic generation.
3. Creates Consistency
All procedures in the company should have consistency in practice. This ensures that employees follow the same processes every time and that none of the steps have been skipped. When steps are skipped, it results in inconsistencies in both service and product quality.
4. Serves as a Reminder
A written procedure and policy manual is a great tool to help train new employees and serves as a reminder of expectations and procedure steps. When someone needs a refresher course on a particular procedure they forgot about, simply referring back to the manual does the trick.
5. Helps Make Improvements and Adjustments
Company policies are not written in stone. They are designed to improve both customer and employee experience. If an existing policy needs adjustments to improve product and service quality, then it’s easy to do so. It is important to send prompt reminders to employees to ensure they’re up to date.
Things to Remember:
- Company polices should be reviewed on an annual basis to keep them current and make suitable improvements.
- Employees should be given continuous refreshers on procedures and should be informed of changes as and when they occur.
- Employee files should be updated to document training.
- Policies should be aligned with the company’s policy to ensure everyone strives for the same goal.
Don’t be afraid of reviewing your company policy when you achieve new milestones, hire new employees, or restructure the organization. Keep everything in writing and share it with your employees at all times.
