According to a study conducted by Warwick University on happiness & productivity, employee happiness is linked with productivity. So, the happier your staff, the more productive and engaged they will be. Disengaged staff can hurt your business greatly and in many ways like:

  • Lowered productivity levels
  • A plunge in profit margins
  • Discouraging other peers
  • Poor customer service, etc.

Therefore, it is extremely important to identify the signs of disengaged staff and take measures to engage them. To help you get started, here are some signs of employee disengagement:

ü Presenteeism

A disengaged staff member will only show up to work because ‘they have to be’ which is also known as Presenteeism. Such an employee will never go an extra mile to accomplish targets. Likewise, they will never be happy to come to office. Studies show that the Presenteeism cost per year is twice as more than absenteeism; and it influences customer service as well as other employees negatively.

ü Poor Client Service

An employee who is least interested in their job can never deliver the level of customer service you expect and desire from them. Their indifferent attitude and ‘Not my problem’ behaviour towards customers can hurt your business profits, reputation and customer base. So, it’s definitely important to identify disengaged staff members and take steps to increase their engagement. After all, you’ve invested your time, money and energy in recruiting and training them.

ü More Turnover

Disengaged staff eventually end up quitting or resigning. Research shows that business units with mostly disengaged staff have around 31% more turnover as compared to those that have mostly engaged workforce.

ü No Discretionary Efforts

When employees are disengaged, you can easily sense it in the way they work. There is no discretionary effort and they would never want to go the extra mile to get a job done. Such employees would never stay back to finish work or take time out to help a peer in need.

As employee replacement cost is too high, it’s best to strategize and focus on increasing employee engagement rather than finding a replacement. Some of the best ways to do so are:

  • Offer voluntary benefits
  • Recognize efforts
  • Involve them more
  • Listen to their  needs and ideas
  • Provide them opportunities to prove their mettle and grow personally and professionally

For more information on signs of disengaged staff and measures that can increase employee engagement, get in touch with us today. Call us on (877) 355-6070 or email us at info@jsbenefitsgroup.com. Our team of friendly and experienced benefits experts will provide you all the information and assistance that you need.